Individual Payment Solutions
The ONLY tax payment solution designed to work with your statutes and office policies. This results in fewer refunds, errors, and manual processing of payments.
The Single Source Solution For All Government Payments
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City, County, and State Taxes
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Utilities
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Tags
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Permits & Licensing
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Recreation
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Courts
Introducing
iPayments™
Our iPayments™ solution provides your tax office the ability to accept secure online payments from individual taxpayers through your website. Using our fully featured shopping cart, taxpayers can locate their parcel(s), add them to their cart, setup automated payments, and submit their payment using credit and debit cards, or eCheck.
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Seamless Integration with Autoagent mPayments
iPayments™ is the perfect compliment to Autoagent mPayments and will tell your tax payers if their escrow company is planning or has paid their tax bill. It will block second payment attempts by either side to eliminate duplicate payments.
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Payments from Anywhere, at Any Time
Your payers can pay 24/7/365 online using their phone, tablet or computer, by phone using our powerful automated toll free IVR, or in-person at your office using our fast and secure EMV devices. Your
payments are batched daily and we’ll produce a perfectly balanced payment file to post into your tax software. -
Competitive Credit Card / eCheck Rates
Our relationship with the card brands and processors allow us to offer the most competitive rates available in the market today. Combining these rates with an unmatched product and experience will deliver the biggest value for your office and payers.
Individual Payment Features
We’ve built one of the most robust payment solutions for your individual tax payers. Each of these features can be fully customized or enabled depending on your office’s policies or practices.
Exclusively Autoagent
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FREE to Government No setup, monthly, compliance, processing, chargeback, return, batch, or networking fees.
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Easy Setup / Roll Out Just like mPayments, iPayments requires no additional programming or work by your tax office. Simply drop a link on your website and you are up and running!
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Proprietary Payment Rules We'll customize iPayments based on your office's practices using our proprietary set of rulesets. This greatly reduces erroneous payments from being made and refunds to issue.
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Interacts with mPayments Escrow companies will see homeowner payments. Homeowner payments will see escrow payments. You'll see fewer refunds.
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24/7/365 Customer Service Our US based customer service team is available around the clock to answer any questions or concerns.
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The Shopping Cart
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Collect Taxes, Fees, Licenses, etc Customize online, in-person, and over the phone payments to your heart's desire. We'll can accept any fee your office collects.
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Service Fee Model Consumers pay the processing costs normally paid by the merchant resulting in $0 operating expenses by your Office.
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Current and/or Prior Year Balances Enable (or disable depending on the time of year) payments for prior or current year taxes. Utilize our proprietary rulesets to ensure you get paid in the order your office prefers.
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Partial or Full Amounts With near real-time balances reported to Autoagent, we can ensure your payer's pay exactly what is owed. If you choose to, we can also accept partial payment on taxes.
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Multi-Item Shopping Cart Reduce your payer fees by allowing them to pay multiple items in a single transaction.
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Advanced Reporting
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Daily Balanced Payment Files We'll generate daily payment files that work with your tax software and balance to the penny against each deposit.
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Real-Time Transaction Visibility Transactions are visible instantly whether they were made Online, In-Person, or over the Phone.
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Customizable Excel Exporting View, search, and export your real-time transactions to generate fully customizable reports for your office.
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Exportable Payer Lists Easily research your payers or export the list for use in e-mail marketing.
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Credit Card & e-Check
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All Major Debit & Credit Cards Accept payments from all major debit and credit cards including Visa / Mastercard / Discover & American Express.
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Verified eChecks for Fewer Returns Our Account Verification covers approximately 95% of U.S. banks and reduces the risk of returns by determining if the provided bank account and ABA routing numbers are real and if the account is open and has no negative history tied to it.
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In Person Payments Process payments in person using our secure EMV card readers. In Person payments support swipe, chip, Apple Pay, Google Pay, and many other payment options.
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$0 Chargeback Fees Unlike most payment providers, we'll absorb any chargeback fees to ensure you truly experience a $0 cost solution.
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Receive Deposits in 2 Days You'll receive your deposits in approximately 2 business days!
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IVR / Phone Payments
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Toll Free Number Receive a dedicated toll-free number that your payers can utilize to make payments over the phone using our powerful IVR system.
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Fully Automated & Customizable Fully customizable and intuitive, your payers can search and pay their bills using their debit, credit, or bank accounts.
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Current and Prior Year Balances Customize the type of payments accepted by phone to allow your payer's to make payment on delinquent, current or delinquent and current bills.
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Custom Payment Amounts Just like with online payments, if you choose to, we can accept custom amounts by IVR. This allows for partial payments, installment payments, etc by your callers.
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Multi-language Support Currently available in English and Spanish, your caller can select their preferred language.
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Additional Features
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Full Automated Payments Your payers can automate the payment of their bills in full. We'll remind them before any transactions occur and automatically send them a receipt upon completion.
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Monthly Automated Payments Your payers can setup monthly installment payments on their bills using our proprietary escrow analysis tool that balances against balances due. They can also setup a custom monthly payment amount if they prefer.
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CMS / Page Editor Easily manage all pages and information on your customer facing payment portal.
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Mailing Address Change Requests Your payers can digitally request billing address changes on their properties through their iPayment's account. Your office can then approve or deny the change all through our beautiful interface.
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eBilling / Notifications Your Payers can subscribe and download up-to-date PDF statements of their tax bills along with check stubs should they prefer to mail a payment to your office. When payments are made, eBills are automatically updated to reflect the current balance.
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FAQ
Frequently Asked Questions
We’ve put together some common questions and answers we get about our iPayments solution.
1. What types of payments can you collect?
The answer is simple: Pretty much all bill types such as real estate, mobile home, personal tax, utilities, vehicle registration, permits & licenses, etc.
2. Is iPayments customizable?
Yes! We developed iPayments to be fully customizable around your Tax Office. We’ve setup dozens of proprietary rule-sets that can be configured to match your state or local tax office statutes or to simply customize the appearance to match your branding!
3. What does it cost our Office?
Zero! Competitive service fees are charged to your Payers for utilizing iPayments. These get paid directly to Autoagent to eliminate any accounting or balancing issues. Your office will always receive the full bill amount through daily deposits.
Testimonials
What Our Customers Are Saying
We take pride in our platform and customer service and average under one hour response time on all inquiries.
Harnett County, NC
Based on the data, Autoagent is more than beneficial for our office and the finance department. It dropped the amount of refunds issued back to the mortgage companies in the first year by 80%. This means less resources used in issuing refund checks, more accuracy in amount of revenue collected, and less amount of issues with taxpayers, tax offices, and mortgage companies.
MAINSTREET FEDERAL CREDIT UNION
THANK YOU so much for the information! I do appreciate your assistance! I have been running back and forth with my father in the hospital, so I appreciate you getting the information to me in such a quick manner, so that I have to time to review and access the site before the deadline.
Yuma County, CO
Very Easy. Yes, the number of refunds we had was much lower than in the past. We did have refunds on a couple of properties, but that was due to the delay in processing. When we first received our file and ran a trial, we would have had no refunds to issue.
Champaign County, OH
Very user friendly... I believe we had a total of 6 refunds to process. We averaged between 10-15 in past years. Support was excellent. Thank you very much.
Jefferson County, AL
You guys are great. This is one of the best decisions we ever made for processing mass payments.
Lake County, IL
I have to say the service at Autoagent is excellent, thanks again!
HABITAT FOR HUMANITY OF PALM BEACH
Certainly less work than writing 167 checks! Rena has been a tremendous help. I'll definitely use Autoagent again next year
Marion County, IL
"Online Payment is the Cat's Meow! Web payment with the now-current system is absolutely straightforward, especially that I could add properties to a shopping cart and pay everything in one transaction. Amazing. And easy. Paying taxes for many is a teeth-gritting situation anyway, so making the actual payment process simple and pleasant goes a long way to not adding to the discontent. Great job. Keep it up!" ~ Marion County Taxpayer
Lancaster County, SC
CoreLogic and Wells Fargo transactions were a huge success!! I would for sure recommend Autoagent to all Counties!!
Bradley County Trustee, TN
I wanted to reach out to you and say THANK YOU for what you guys do. During a very hectic time of the year, you guys make processing the mass mortgage payments a much more efficient process. Share with your team, we are big supporters of Autoagent.
Want to Learn More?
Schedule a FREE Demo
Learn how Autoagent can benefit your organization to reduce labor, refunds, and research costs. Our platform is so easy to use, training takes under an hour for your whole team.