City of Detroit, MI
Doing more with less — a strategic post-bankruptcy solution
The Challenge
Emerging from bankruptcy, the City of Detroit needed to automate operations and do more with less. Refund processing was a significant, recurring cost center — the City estimated it could save up to $750,000 per year in refund processing costs alone if escrow and mass payments were brought under control.
The Solution
Detroit adopted EscrowCloud as a strategic automation solution and mandated it across 157 payer groups in its network. By preventing erroneous and duplicate escrow/mass payments before they occurred, the City eliminated the refunds — and the labor — at the source.
Products Used in This Case Study
Property Tax Escrow Processing
Eliminate Property Tax Refunds & Errors — for Good
EscrowCloud is the only patented platform that validates property tax escrow payments against live county records before they post — eliminating the mismatches that generate refunds, manual corrections, and servicer disputes.
- Real-time payment validation against live county data
- Patented escrow matching engine — no other platform has this
- Connects to all major servicer and county financial systems
- Free for government tax offices — always
- 95% fewer refunds on average across 600+ offices
EscrowCloud was one of the strategic solutions to help us automate and do more with less after bankruptcy.
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