Customer Case Studies

See how local governments use Autoagent to reduce manual work, prevent payment errors, and deliver better experiences for taxpayers

All Case Studies

Cook County, IL

ORIGIN STORY · 2001–2002

The Origin of Autoagent

600 payer groups once exchanged reel-to-reel tapes twice a year. We replaced it with a one-click web platform — and Autoagent was born.

PRODUCT(S):

1.9Mtax records digitized

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City of Detroit, MI

STRATEGIC MANDATE

Doing More With Less, Post-Bankruptcy

Emerging from bankruptcy, Detroit mandated EscrowCloud across 157 payer groups to eliminate a major cost center.

PRODUCT(S):

$750Kin estimated annual savings

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Franklin County, OH

STATE EXPANSION · 2012

The Office That Opened Ohio

A billing-insert campaign turned Autoagent's first Ohio office into the seed for statewide expansion.

SIMULATION-DRIVEN MANDATE

Proving the Case Before the Mandate

A 100%-accurate "what-if" simulation on real CoreLogic and Wells Fargo data proved exactly what Autoagent would prevent.

PRODUCT(S):

406refunds prevented in one simulated installment

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Palm Beach County, FL

CUSTOMER SINCE 2009

16+ Years, Books Closed Before December

A refund backlog once took 11 months to clear. Now the office closes its books before the holidays — refund-free.

PRODUCT(S):

3,163refunds prevented TTM

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Greenville County, SC

MULTI-PRODUCT DEPLOYMENT

From Escrow to Every Revenue Stream

After EscrowCloud proved itself, Greenville brought utilities, motor vehicles, licenses, and permits onto MuniciPay.

PRODUCT(S):

$220Mcollected on MuniciPay in 2025

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St. Clair, Rock Island & Mesa

FULL STACK DEPLOYMENT

St. Clair, Rock Island & Mesa — All Three Products

Three counties running EscrowCloud, MuniciPay, and EquaPay together — the complete Autoagent stack in concert.

PRODUCT(S):

3counties, 3 products, 1 platform

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See What Autoagent Could Prevent for Your Office

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