Everything You Need to Modernize Government Payments
Branded constituent portals, a mobile-responsive web portal, IVR phone, in-office counter, ACH with verified eCheck processing, digital wallets, automated reconciliation, back-office integrations, and U.S.-based support.
Every Feature, Explained
Online & Mobile Web
A fully branded web portal and mobile browser experience that works flawlessly on desktop, tablet, and any mobile browser. No app download required. Constituents pay the way they want, wherever they are.
- PCI-DSS, TLS1.2+, fully secured portal
- Responsive on all devices and browsers
- Your logo, colors, and content throughout
- Guest checkout or saved account option
IVR Phone Payment
A fully automated phone payment system available 24/7 in English and Spanish. Constituents call a dedicated number and complete payments without speaking to staff.
- Dedicated local phone number
- 24/7 availability — no staff required
- English and Spanish language support
- All payment types supported by phone
- Fully integrated with your billing data
- Same real-time posting as online channels
In-Office / Over the Counter
Full point-of-sale capability for your counter staff. Clerks look up any account and accept any payment type through the same MuniciPay platform — no separate system needed.
- Staff POS interface for all payment types
- Accepts cash, check, card, and ACH at the counter
- Large selection of available EMV devices
- Same real-time posting as online channels
- Receipt printing and email receipt options
- Unified reporting across all in-office transactions
Verified eChecks (ACH)
Direct bank transfer payments with real-time account verification that catches most invalid account numbers before submission — reducing returned items and saving your office the manual follow-up.
- Real-time bank account verification at checkout
- Significantly fewer returned ACH items
- Two bank day funding
- Autopay enrollment for recurring bills
- Midnight batching local to your office
- Automated notification to you and the payer on ACH returns
Credit & Debit Card Processing
Visa, Mastercard, American Express, and Discover — accepted across all channels. Service fees transparently disclosed and collected separately, so your office keeps 100% of every payment.
- Visa, MC, Amex, and Discover accepted
- Transparent constituent-facing service fees
- PCI DSS Level 1 — you never touch card data
- Chargeback management handled by our team
- Real-time authorization across all channels
Digital Wallets
Apple Pay, Google Pay, PayPal, Venmo, PayPal Pay Later accepted on the web portal — one-tap payments for constituents who've already saved their card to their browser or phone.
- Available on all web channels
- PayPal Pay Later available at same great rate as PayPal / Venmo
- No additional setup for constituents
- Same real-time posting as card payments
Scheduled, Recurring & Auto-Pay
Give constituents full control over how and when they pay. Schedule one-time future payments, set up recurring payments on a fixed cycle, or enroll in AutoPay — where MuniciPay handles everything automatically.
- One-time scheduled payments for any future date
- Recurring payments on weekly, monthly, or custom cycles
- AutoPay enrollment tied to real-time bill data
- Email & SMS notifications before each payment drafts
- Constituents can pause, modify, or cancel anytime
Multi-Item Shopping Cart
Let constituents pay multiple bills in a single transaction. They add property tax, a utility bill, and a permit fee to one cart and check out once — reducing abandoned payments, simplifying reconciliation, and reducing service fees.
- Single checkout for multiple payment types
- Single service fee
- Mixed payment types supported in one transaction
- One receipt covering all items
- Simplified reconciliation — one transaction per cart
Securely Saved Payment Methods
Constituents can securely save cards and bank accounts to their MuniciPay account for faster future payments. Tokenized and PCI-compliant — no raw card data is ever stored.
- Tokenized storage — no raw card data retained
- Multiple payment methods per account
- Default method for AutoPay and recurring payments
- Constituents manage and remove methods themselves
- Works across all web channels
Mailing Address Change Requests
Constituents can submit a mailing address change directly through the portal during a payment session. Requests route to your office for review and approval — reducing phone calls and paper forms.
- In-portal address change request form
- Routed to your office for approval workflow
- Reduces inbound calls for simple updates
- Timestamped with identity verification
- Audit trail for every request submitted
Customizable Item Input Fields
Configure custom data fields for any payment type. Collect parcel numbers, account IDs, citation numbers, permit identifiers, dates, or any other reference data your office needs to accurately post each payment.
- Custom fields per payment type
- Required, optional, or validated field types
- Dropdown, text, date, and lookup field options
- Data passed through to reconciliation reports
- No development work required to configure
e-Billing & Notifications
Replace paper bills with electronic hosting & delivery. MuniciPay sends bill-ready notifications, due date reminders, payment confirmations, and AutoPay alerts — by email or SMS — keeping constituents informed without staff effort.
- Electronic bill delivery via email or SMS
- Due date reminders
- Upload & host your PDF bills for presentment
- AutoPay pre-notification before each draft
- Opt-in management handled by constituents
REST API & Form Post Integration
Connect MuniciPay to any system using our REST API or hosted payment form post integration. Pre-built connectors for 100+ ISVs and software packages — plus custom integration at no extra charge.
- REST API for real-time payment data access
- Hosted payment form post for quick integration
- Pre-built connectors for 30+ ERP and financial systems
- Muni-Link, Apprentice, QDS, CivicPlus, Cloudpermit, GovPilot, OpenGov, Traisr, & more
- Custom integrations available
Webhook Support
Subscribe to real-time event webhooks for any payment activity — successful payments, failures, refunds, AutoPay enrollments, and more. Keep your back-office systems in sync without polling.
- Real-time event webhooks for payment lifecycle
- Configurable per event type and payment category
- Retry logic for failed webhook deliveries
- Webhook activity log for debugging and audit
- HMAC signature verification for security
Perfect & Balanced Reconciliation
Daily settlement reports eliminate manual reconciliation and match to your deposits perfectly.
- Daily batching & settlement reports
- Real-time payment posting to your ERP using webhooks
- Department-level reporting
- Export to Excel, CSV, PDF, or direct ERP feed
- Custom batch files available to match your ERP format
Real-Time Reporting Dashboard
A live back-office dashboard showing payment volumes, channel mix, constituent trends, and department-level breakdowns — updated in real time as payments come in throughout the day.
- Live payment volume by channel, payment type, department, or item
- Perform refunds & voids on your own
- Constituent payment history and account lookup
- Standard & custom reporting available
- Exportable access to all payer data - including emails, names, phone numbers
Security & Compliance
PCI DSS Level 1 certified and SOC 2 Type II audited. Your IT and legal teams review our certifications — then hand it to us to maintain. You handle zero card data, ever.
- PCI DSS Level 1 — highest payment security standard
- SOC 2 Type II — annual third-party audit
- AES-256 encryption at rest and in transit
- 99.99% uptime SLA
- Access to Autoagent's Trust Center
Customization & Control
Powerful tools built for local government to manage, research, and control payments
- Schedule enabling & disabling of payments
- Add & edit items as you need to
- Customize portal UI including colors & logos
- Content management system for custom information & pages
- Full access to all e-mails sent, receipting, auto-pay enrollments & more
- Role based access limits staff access to specific departments
What's Available on Each Payment Channel.
| Online & Mobile Web | IVR Phone | API / Integration | In Office | |
|---|---|---|---|---|
| Credit & Debit Cards (Visa, MC, Amex, Discover) | Yes | Yes | Yes | Yes |
| Debit Cards | Yes | Yes | Yes | Yes |
| Verified eChecks (ACH) | Yes | Yes | Yes | No |
| Apple Pay / Google Pay | Yes | Yes | Yes | Yes |
| PayPal / PayPal Pay Later | Yes | Yes | Yes | No |
| Cash | No | No | No | Yes |
| Check / Money Order | No | No | No | Yes |
| Scheduled Payments | Yes | Yes | Yes | No |
| Recurring / AutoPay | Yes | Yes | Yes | No |
| Multi-Item Cart | Yes | No | Yes | Yes |
| Saved Payment Methods | Yes | Yes | No | No |
| e-Billing / Notifications | Yes | Yes | Yes | No |
PCI DSS Level 1 certified across all channels — your office never handles payment data directly.
Platform Features FAQ
See Every Feature in Action.
Our team will demo MuniciPay so you can see exactly what your constituents and staff will experience.