Franklin County, OH
The first Ohio office — and the launchpad for the state
The Challenge
As Autoagent's first tax office in Ohio (2012), Franklin County had no in-state precedent to point to. To drive adoption, the County wanted to mandate EscrowCloud for every payer group with 20 or more parcels — but needed an effective way to reach and educate those target groups.
The Solution
We ran a targeted marketing campaign built around a billing insert that explained to qualifying payer groups exactly how EscrowCloud works and why participation mattered. The campaign was highly successful — onboarding local groups rapidly and seeding the fast expansion of Autoagent across the entire state of Ohio.
Products Used in This Case Study
Property Tax Escrow Processing
Eliminate Property Tax Refunds & Errors — for Good
EscrowCloud is the only patented platform that validates property tax escrow payments against live county records before they post — eliminating the mismatches that generate refunds, manual corrections, and servicer disputes.
- Real-time payment validation against live county data
- Patented escrow matching engine — no other platform has this
- Connects to all major servicer and county financial systems
- Free for government tax offices — always
- 95% fewer refunds on average across 600+ offices
A billing-insert campaign turned one county into a statewide footprint — Franklin County opened the door to Ohio.
See What Autoagent Could Prevent for Your Office
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