Greenville County, SC
From property-tax escrow to collecting everything
The Challenge
After strong success with EscrowCloud on the escrow side, Greenville County recognized that the same automation and payment-acceptance advantages could apply far beyond property taxes — but their existing payment processes for other revenue streams remained fragmented and manual.
The Solution
Greenville adopted MuniciPay not just for property taxes, but for everything the County collects — utilities, motor vehicles, licenses, and permits — bringing every revenue category live on a single secure, user-friendly payment platform at the same time.
Products Used in This Case Study
Property Tax Escrow Processing
Eliminate Property Tax Refunds & Errors — for Good
EscrowCloud is the only patented platform that validates property tax escrow payments against live county records before they post — eliminating the mismatches that generate refunds, manual corrections, and servicer disputes.
- Real-time payment validation against live county data
- Patented escrow matching engine — no other platform has this
- Connects to all major servicer and county financial systems
- Free for government tax offices — always
- 95% fewer refunds on average across 600+ offices
Multi-Channel Government Payment Platform
Every Government Payment, One Platform
MuniciPay is the all-in-one payment platform for local government — accepting every payment type across online, phone, and in-office channels, with automated reconciliation and 30+ ERP integrations built in.
- Online & mobile web, IVR phone, and in-office counter
- Credit cards, eChecks, digital wallets, and AutoPay
- Automated daily reconciliation — zero manual matching
- 30+ pre-built ERP and financial system integrations
- Free for government offices — constituent fees cover the cost
Success with EscrowCloud became a countywide payments platform — utilities, motor vehicles, licenses, and permits, all on MuniciPay.
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