King County, WA
The simulation that proved the case — and drove a mandate
The Challenge
King County is Washington's most populous county, collecting real estate taxes on ~780,000 parcels. At that scale, uncontrolled escrow payments meant overpayments, short payments, double escrow payments, balances already paid, manual posting, and a flood of research calls — hundreds of staff hours lost to refunds and reconciliation.
The Solution
We staged the actual CoreLogic and Wells Fargo payment data on the Autoagent platform for the 2022 1st installment and ran a 100%-accurate "what-if" simulation — proving exactly what Autoagent would have prevented. The results validated requiring all Mass Escrow payments through Autoagent's patented refund-prevention engine, customized to King County's collection rules and statutes.
Products Used in This Case Study
Property Tax Escrow Processing
Eliminate Property Tax Refunds & Errors — for Good
EscrowCloud is the only patented platform that validates property tax escrow payments against live county records before they post — eliminating the mismatches that generate refunds, manual corrections, and servicer disputes.
- Real-time payment validation against live county data
- Patented escrow matching engine — no other platform has this
- Connects to all major servicer and county financial systems
- Free for government tax offices — always
- 95% fewer refunds on average across 600+ offices
The simulation is 100% accurate and proves the "what-if" scenario. King County mandated all mass escrow payments through Autoagent for the 2022 2nd installment.
See What Autoagent Could Prevent for Your Office
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