Palm Beach County, FL
A founding-day customer since July 27, 2009
The Challenge
Before Autoagent, Palm Beach County faced a refund backlog so severe that the office estimated it would take 11 months to process all of its refunds — a relentless administrative drag that pushed reconciliation deep into the calendar year and kept the books open well past the collection season.
The Solution
EscrowCloud's controlled payment dates and refund-prevention engine eliminated the duplicate and erroneous escrow payments at the source — before they ever became refunds. With overpayments stopped up front, the backlog simply stopped forming.
Products Used in This Case Study
Property Tax Escrow Processing
Eliminate Property Tax Refunds & Errors — for Good
EscrowCloud is the only patented platform that validates property tax escrow payments against live county records before they post — eliminating the mismatches that generate refunds, manual corrections, and servicer disputes.
- Real-time payment validation against live county data
- Patented escrow matching engine — no other platform has this
- Connects to all major servicer and county financial systems
- Free for government tax offices — always
- 95% fewer refunds on average across 600+ offices
For the first time in our history, we went into the holiday season without any refunds — and closed our books before December 5th.
See What Autoagent Could Prevent for Your Office
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